Our Commitment to Care
Your Patient Experience Matters to Us
How’s your stay? Are you getting the care and service you need and expect? Are your doctors and nurses listening and responding to your questions or requests? Our goal is to provide extraordinary care. To do so, we need to work together to provide the best possible patient experience.
During Your Stay
Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact Patient Relations at 229-259-4414 or 229-259-4415. You also have the right to file your complaint with either:
Georgia Department of Community Health
Healthcare Facility Regulation
Complaint Intake Unit
DNV Healthcare USA, Inc.
400 Techne Center Dr., Ste. 100
Milford, OH 45150
After Your Stay
Once you leave our care, we will continue to seek your feedback through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The HCAHPS survey is a tool to measure and report patient satisfaction. It’s made up of simple questions on key care topics such as:
- doctor and nurse communication
- communication about medications and staff responsiveness
- discharge information and care transition planning
- overall quality of the hospital environment
If you happen to receive a survey, please take a few minutes to complete it. Your feedback will help us know what we’re doing well and where we can improve.
Making a Difficult Healthcare Decision?
Sometimes a healthcare choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our Ethics Committee can help your team of support people make difficult decisions. For help, contact Pastoral Care at 229-259-4510.
Leave a Review
If you would like to recognize your hardworking caregivers, it’s easy to review them on social media. Consider writing a review and sharing your appreciation at www.sgmc.org/google. It’s free and easy. Be sure to mention departments or staff by name and we will share the comment with them!
Want to Know How We Score?
You can review and compare the quality, care and safety ratings for different hospitals at Medicare – Care Compare, which uses HCAHPS results and other data: www.medicare.gov/care-compare.
How Are We Doing?
We want you to be satisfied with your care. To help, speak up if we can …
- respond quicker to your needs
- explain things more clearly
- help keep your room clean or quiet
- ease your pain
- help you understand your treatment plan